Contact Us
Feel free to send us a comment, question or report an adverse event by using the form below.
Contact form
Frequently Asked Questions
Orders & Shipping
Where do you ship? Can I ship to a PO Box or APO address? Do you ship internationally?
We currently ship within the contiguous United States and can deliver to PO Boxes. At this time, we do not ship internationally, including Puerto Rico and the U.S. Virgin Islands.
Please note: We are unable to ship replacement products to PO Boxes at this time.
Help! My shipping address is incorrect.
There is a 1 hour windwo to make changes to an order. Please log in to your Customer Account to view your order history and select the cancel or edit address option if still available. If you don’t see these options, please refer to our return guidelines, as we’ve likely already begun packaging your order for shipment..
Please note: We’re unable to modify the payment method after an order is submitted, or make changes to overnight or express orders.
How can I cancel or change my order?
Eligible orders can be cancelled for up to an hour after order placement. To see if cancellation is available, access Order History in your Customer Account and select the order you would like to cancel. If you do not see the option to cancel, we are unable to process a cancellation.
For order changes, we recommend canceling the original order and placing a new one.
If you do not have a customer account please contact us as soon as possible via chat or phone 1-800-722-3476. We may be able to cancel your order before it is processed.
When will my order ship? Where is my order?
Most paid orders are processed and shipped within 1-3 business days. Once your order ships, you'll receive a shipping confirmation email that includes tracking information.
You can also view your Order Status in your Customer Account.
What shipping carriers do you use?
We partner with a variety of carriers, including USPS, FedEx, UPS, Veho, Better Trucks, and Amazon Shipping. Our system automatically selects the carrier that provides the best delivery option for your order.
Please note that carrier selection cannot be customized.
How long does shipping take? Can I expedite shipping?
- Standard Shipping: 4-7 business days after shipment
- Expedited Shipping: 2-3 business days after shipment
How much does shipping cost?
- Free standard shipping on orders over $30
- Orders under $30: $4.99 standard shipping
- Free standard shipping on all subscription orders
- Expedited shipping (2-3 business days): $10.00
My package shows as delivered, but I didn't receive it.
If your tracking information indicates that your package was delivered but you cannot locate it, we recommend contacting the shipping carrier directly. If they are unable to resolve the issue, please Contact Us for additional assistance.
My favorite product is out of stock. When will it be available again?
Due to the popularity of our products, we do experience sell-outs. Rest assured we are working as quickly as possibly to replenish our products. We recommend you sign up for restock email notifications directly on the product page and we'll let you know as soon as the product becomes available.
Where else can I buy Estroven® products?
Estroven® products are available at many major retailers and pharmacies, including Walmart, Target, Amazon, CVS, and Walgreens.
Are there limits on how many products I can purchase?
Yes. To help prevent fraudulent activity, orders are limited to a maximum of five products and may not be over $200.
Why was my order canceled?
Orders flagged by our fraud prevention system may be canceled automatically. If this occurs, you'll receive a notification confirming that your order has been canceled and refunded. Please try placing your order again or Contact Us for assistance.
My promo code isn't working.
Please Contact Us for assistance with validating your promo code and determining eligibility.
Subscriptions
How do subscriptions work?
Subscriptions can be selected on the product page or during checkout by choosing the "Subscribe & Save" option. You'll be able to choose a delivery frequency, typically every 30 or 60 days.
After your first subscription order is processed, you'll receive an email with information about your subscription and a link to manage it.
How do I manage my account or subscription?
You can access your account by selecting the account icon at the top of the website or by clicking on the Manage Subscriptions link in the website footer and signing in. You can also use the subscription management link included in your subscription activation email.
How can I change my subscription frequency or cancel my subscription?
Sign into your Customer Account and select Subscriptions. Click View and manage order for the subscription you'd like to update. Here you can:
- Adjust the delivery frequency to your preferred number of days, weeks, or months. There are more options availalble here than at checkout.
- If you'd like to cancel, select the trash can icon labeled Cancel this Subscription.
How do I update my payment information for a subscription?
Sign into your Customer Account and select Subscriptions. Click View and manage order for the subscription you'd like to update. Here you can:
- Edit your payment method
Can I pause my subscriptions?
Subscriptions cannot currently be paused. However, you can:
- Skip an upcoming order
- Reschedule your next shipment
- Cancel and reactivate your subscription at any time
How do I update my shipping address?
Sign into your Customer Account and select Subscriptions. Click View and manage order for the subscription you'd like to update. Here you can:
- Edit your Shipping Address
Can I add a single item to my upcoming subscription order?
Yes. Once you are in your subscription, you can select View and manage order and browse the recommended products section. You can add either one-time purchases or additional subscription items.
I ran out of product. Can I receive my subscription order early?
Yes. Once you are in your subscription, you can select View and manage order and choose Send Now to process your order immediately.
How can I add new products to my pre-existing subscriptions?
Yes. Once you are in your subscription, you can select View and manage order and browse the recommended products section. You can add either one-time purchases or additional subscription items.
Can I combine multiple subscription orders into one shipment?
Yes. To have subscriptions ship together, adjust the renewal dates so they process on the same day and ensure all subscriptions use the same delivery frequency.
Can I switch to a different product in my subscription?
Yes. Once you are in your subscription, select Edits options for the product you would like to edit and then select Swap for a Different Product.
Will my subscription order ship for free?
All subscription orders qualify for free standard shipping.
Can I remove one product from my subscription without canceling everything?
Yes. If you have multiple active subscriptions, you can cancel the individual subscription associated with that product while keeping your other subscriptions active.
Returns
Can I return an item?
Yes. Returns may be requested within 30 days of purchase.
What is your return policy?
We understand that not every purchase is perfect. If you're not completely satisfied with your purchase, you may request a refund (excluding applicable shipping charges) within 30 days of receiving your order. [Full Return & Refund Policy]
This policy applies only to products purchased directly from the Estroven® website.
For products purchased from another retailer, please contact that retailer directly regarding their return policy.
All Other Inquiries
Who can I contact with a product question or complaint?
Our Team is here to help.
Email: i-health@dsm-firmenich.com
Phone: 1-800-722-3476
Hours: Monday-Friday, 9:00 AM-6:00 PM ET
Contact Us Form: [LINK]
Whether you have a product question, feedback, or would like to report a product concern, we're is available to assist.
